"You passed with flying colours! I've got a canned letter to send to distinguished speakers, but I'll spare you that.
You gave an excellent presentation, and more importantly got the group involved in the process. Not an easy task
with this lot, but something you are obviously familiar with. Your material really pushes these managers to think
differently than they have before – they are excellent problem solvers, but inexperienced problem definers. I
think you've helped them understand that there are tools and system to establish what problems are -- and hey,
maybe even fix some problems before they occur! My thanks again for all your efforts."